Terms & Conditions
Non balloon products
Any item returned within 14 days of purchase in an unopened saleable condition will be refunded using the same payment method.
Items not required for a function returned within 48 hours after the function will be refunded less 10% admin fee.
Balloon décor including all air and/or balloon gas filled
More than 7 days before 100% (Unless product is a special order where a 10% admin fee is charged) refund less any products already in customer possession. Any personalised products that have already been created or special ordered in are non refundable.
Balloon orders cancelled within 48 hours refund less 10% admin fee (Minimum £5) Severe Weather, illness or exceptional conditions refund at discretion of manager.
Cancelled on the day after 9am and after balloons inflated no refund of balloons already inflated
Orders already inflated and cancelled due to medical grounds at discretion of manager
Mugs, printed balloons, Photos on banners or balloons. No refund
Our refund policy does not affect your statutory rights
Items posted via royal mail or courier that Royal Mail or Courier have attempted to deliver will be refunded less outward postage paid. Items that were not wanted will be refunded less postage. Return postage is buyers responsibility.